Kate Lengyel: Employment in Securus Technologies

Securus Technologies usually employ new Associates. On their first day of employment, we help the new Associates learn the Securus Integrity Pledge to our clients. This plays a great role in helping them realize all the important things at Securus Technologies. They get to know that our people, programs as well as our technology matter a lot. It’s our great hope that our Associates always stand to be open and honest in our each and everyday operation. This plays a great role in ensuring that they provide the best customer service and learn as much as they can about the importance of their work. This also helps them to be responsible and truthful as they interact with our clients by portraying respect, integrity as well as dignity to our clients in all their dealings.

 

The Associates stands to be the backbone of Securus Technologies. The success of this company depends on our adherence to this pledge each and every day. We always ensure that we conduct conference calls all through the year so as to communicate all across the organization with every staff member. This offers all the executives a good opportunity to share out with all the Associate’s matters in regard to financial progress, share customer feedback, information on the acquisition, celebrate the company’s success as well as recognition of some associates for their achievements. This was brought forward by the Vice President of Human resources, Kate Lengyel.

 

We are always on the move searching for different ways in which we can improve the experience of the Associates at Securus Technologies. These Associates are always granted a chance to their opinions through an annual workplace satisfaction survey. Since the start of these surveys in 2010, the scores have raised by 14.5%. In addition to this, Securus Technologies have received over 1,500 comments as well as the improving ideas. These comments, feedback in conjunction with suggestions help to create actionable items to improve the organization.

 

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